Effective Date: Jan 1, 2026
1) Scope
This Privacy Policy explains how Hey Taxi collects, uses, discloses, and safeguards information when you interact with us, including through our website, phone, email, and text messages (SMS/MMS).
2) Information We Collect
We may collect the following categories of information:
- Contact Information
Name, phone number, email address, mailing address. - Service and Trip Information
Pickup/drop-off locations, appointment-related scheduling details, ride status updates, communications with dispatch, and other information needed to provide transportation services. - Device and Website Information
When you visit our website, we may collect IP address, browser type, device identifiers, pages viewed, and approximate location derived from IP address. We may use cookies or similar technologies for site functionality and analytics. - Communications
Records of calls, emails, and text messages sent to or received from us, including timestamps and message content, for customer support, operational coordination, quality assurance, and compliance.
3) How We Use Information
We use information to:
- Provide and coordinate transportation services (e.g., scheduling, confirmations, ETA updates, service changes).
- Communicate with you about your ride and customer support inquiries.
- Improve operations, service quality, and safety.
- Prevent fraud, maintain security, and comply with legal obligations.
- Respond to requests, questions, or complaints.
4) Text Messaging (SMS/MMS) Program
If you provide your mobile number and opt in to receive texts from Hey Taxi, we may send you messages related to service operations and customer support, such as:
- Ride confirmations and reminders
- Pickup/arrival notifications and ETAs
- Schedule changes or cancellations
- Service-related updates and assistance
Message Frequency: Varies based on service activity and communications needs.
Message and Data Rates: Message and data rates may apply.
Opt-Out: Reply STOP to any message to opt out. After opting out, you may receive one final message confirming your opt-out.
Help: Reply HELP for assistance or contact us at 707-462-5336 or info@heytaxca.com
Consent: Consent to receive text messages is not a condition of purchase or service, unless texting is required to fulfill requested communications preferences (e.g., you request text-only updates).
5) No Sale or Sharing of Mobile Numbers for Marketing
We do not sell or rent your mobile number. We do not share mobile numbers with third parties for their own marketing purposes.
6) How We Share Information
We may share information only as necessary to operate our services and comply with law:
- Service Providers: Vendors who help us operate (e.g., SMS platform providers, hosting, analytics, customer support tools). They are authorized to use information only as needed to provide services to us.
- Legal and Safety: If required by law, subpoena, court order, or to protect rights, safety, and security.
- Business Transfers: In a merger, acquisition, or asset sale, information may be transferred as part of that transaction, subject to appropriate safeguards.
7) Data Retention
We retain information only as long as necessary for the purposes described above, including operational needs, dispute resolution, quality assurance, and legal/compliance requirements. Retention periods may vary depending on the type of information.
8) Security
We use reasonable administrative, technical, and physical safeguards designed to protect information. No system is 100% secure; we encourage you to use caution when sharing sensitive information.
9) Your Choices and Rights
You may:
- Request access, correction, or deletion of your information, subject to legal exceptions.
- Opt out of SMS at any time by replying STOP.
- Disable cookies through your browser settings (note: some site features may not function properly).
Depending on your location, you may have additional rights under applicable privacy laws (e.g., California privacy rights). To exercise rights, contact us using the information below.
10) Children’s Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through our website.
11) Contact Us
Hey Taxi
Phone: 707-462-5336
Email: info@heytaxi.com
Address: PO box 1947, Ukiah, CA 95482
Website: https://www.heytaxica.com/contact
12) Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated version with a revised effective date.